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We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
If you have changed your mind about your purchase, you may request a return provided that:
The item is unused, unworn, and in its original condition
All original tags are attached
The item is returned in its original packaging
You can provide proof of purchase
To start a return, please contact us at letsbuy247@outlook.com within 30 days of receiving your order.
If your return is approved, we will provide instructions on how and where to send your item.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Returns sent without prior approval will not be accepted.
Please inspect your order upon delivery and contact us as soon as possible if:
Your item is faulty or defective
Your item arrives damaged
You receive the wrong item
In these cases, we will arrange a replacement, repair, or refund in accordance with Australian Consumer Law, and return shipping costs will be covered by us.
The following items cannot be returned unless they are faulty:
Sale or clearance items
Gift cards
Personal care or hygiene products
Custom-made or personalised items
Items that have been worn, used, washed, or altered
If you are unsure whether your item is eligible for return, please contact us before sending it back.
We do not offer direct exchanges.
The fastest way to get the item you want is to return the original item, and once the return is approved, place a new order.
If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period, during which you may cancel or return your order without providing a reason.
Returned items must be:
Unused and unworn
With original tags attached
In original packaging
Once your return is received and inspected, we will notify you of the outcome.
If approved:
Refunds will be issued to your original payment method
Refunds are processed within 10 business days
Banks and payment providers may take additional time to finalise the transaction
If you have not received your refund after 15 business days from approval, please contact us at letsbuy247@outlook.com.
This policy operates in addition to your rights under Australian Consumer Law, which cannot be excluded.
Customers are entitled to a refund, replacement, or repair for major failures or faulty goods.
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
